Terms and Conditions

1. General

1.1 Application

These general terms and conditions apply to all agreements between Webbfabriken® (hereinafter "we", "us" or "the supplier") and the customer regarding the delivery of services and products, unless otherwise agreed in writing.

1.2 Definitions

• Customer: Natural or legal person who enters into an agreement with Webbfabriken®
• Services: All services provided by Webbfabriken®, including but not limited to web development, web hosting, IT support and cybersecurity
• Products: Hardware, software and other products sold by Webbfabriken®
• Agreement: Agreement between the parties including these general terms and conditions

2. Agreement and ordering

2.1 Formation of agreement

An agreement is considered concluded when:

• The customer has accepted a quote from us
• We have confirmed the customer's order in writing
• The customer has completed an order through our digital channels

2.2 Right of withdrawal

For consumers, a 14-day right of withdrawal applies according to the Distance Contracts Act for product purchases. The right of withdrawal does not apply to:

• Specially adapted products or services
• Services that have been started with the customer's consent
• Sealed software that has been opened

3. Prices and payment

3.1 Prices

All prices are stated excluding VAT unless otherwise specified. We reserve the right to adjust prices in case of significant changes in exchange rates, taxes or fees.

3.2 Payment terms

• Payment shall be made within 10 days from invoice date unless otherwise agreed
• In case of late payment, default interest of 23% will be charged
• A reminder fee of SEK 60 is added for reminders
• We reserve the right to require prepayment

3.3 Subscription services

For ongoing services such as web hosting and support, these are invoiced in advance. Cancellation must be made at least 30 days before the new billing period.

4. Delivery

4.1 Delivery time

Delivery time is specified in order confirmation or agreement. Stated delivery times are estimates and we are not responsible for delays due to circumstances beyond our control.

4.2 Delivery of services

Services are delivered according to the agreed project plan. The customer must approve the delivery within 14 days. Without objection within this time, the delivery is deemed approved.

4.3 Delivery of products

Products are delivered according to the agreed delivery method. Risk for the product transfers to the customer upon delivery. Transport damages must be reported immediately.

5. Customer responsibility

5.1 Information and cooperation

The customer is responsible for:

• Providing correct and complete information
• Actively participating to enable delivery
• Having necessary rights to materials provided
• Regularly backing up their data

5.2 Use of services

The customer may not use our services for illegal activities, distribution of malicious code, spam or activities that may damage our infrastructure or other customers.

6. Intellectual property rights

6.1 Ownership

Unless otherwise agreed, ownership of commissioned material transfers to the customer after full payment. We reserve the right to use general solutions and methods in other projects.

6.2 Licenses

Third-party licenses follow the respective licensor's terms. The customer is responsible for following these license terms.

6.3 Reference rights

We have the right to use the customer's name and project description as a reference in our marketing unless otherwise agreed.

7. Warranty and complaints

7.1 Warranty for services

We guarantee that services are performed professionally according to industry standards. Defects must be complained about in writing within a reasonable time, but no later than 3 months after delivery.

7.2 Warranty for products

For products, the manufacturer's warranty applies. We facilitate warranty claims but are not responsible for the manufacturer's warranty commitments.

7.3 Action in case of defects

In case of defects, we have the right to primarily remedy the defect. If this is not possible, a price reduction or cancellation of the purchase may be applicable.

8. Limitation of liability

8.1 Scope

Our liability is limited to direct damages and does not include indirect damages, consequential damages, lost profits or data loss unless otherwise follows from mandatory law.

8.2 Maximum compensation

Our total liability for compensation is limited to the amount the customer has paid for the specific service or product during the last 12 months.

8.3 Force majeure

We are not responsible for delays or non-delivery due to circumstances beyond our control, such as natural disasters, war, strikes, or significant disruptions in public communications.

9. Personal data

We process personal data in accordance with our privacy policy and applicable data protection legislation. For more information, see our privacy policy.

10. Termination and contract period

10.1 Ongoing services

Ongoing services apply until further notice with 3 months' mutual notice period unless otherwise agreed. Termination must be made in writing.

10.2 Early termination

A party has the right to terminate the agreement with immediate effect if:

• The other party materially breaches the agreement
• The other party enters bankruptcy or initiates corporate restructuring
• The other party ceases its operations

11. Confidentiality

The parties commit to not disclose to third parties confidential information received from the other party. The confidentiality commitment applies during the contract period and 2 years thereafter.

12. Changes to terms

We reserve the right to change these general terms and conditions. Changes will be communicated to the customer at least 30 days before they take effect. Continued use of our services after the change constitutes acceptance of the new terms.

13. Disputes and applicable law

Swedish law shall apply to these terms. Disputes shall primarily be resolved through negotiation. If the parties cannot agree, disputes shall be decided by a general court with Blekinge District Court as the first instance.

For consumer disputes, the Swedish National Board for Consumer Disputes (ARN) may review the case.

14. Contact information