Privacy Policy

Your privacy is important to us - Last updated: 2025-09-08

1. Introduction

Webbfabriken® Web and Security Solutions AB ("we", "us", "our") values your privacy. This privacy policy explains how we collect, use, share and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection legislation.

Data Controller:
Webbfabriken® AB
Org.no: 559426-0173
Tryffelslingan 12, 181 57 Lidingö
Email: info@webbfabriken.com
Phone: 08-446 00 88

2. What data we collect

We may collect the following categories of personal data:

2.1 Data you provide to us

  • Name and contact information (email address, phone number, address)
  • Company information (organization number, company name, position)
  • Billing information
  • Communication history (email, support tickets)
  • Information in connection with service orders

2.2 Data we collect automatically

  • IP address (for security and spam prevention)
  • Technical information about browser (Firefox, Safari, Chrome or similar)

3. Legal basis for processing

We process your personal data based on the following legal bases:

📝 Contract

To fulfill our contractual obligations towards you as a customer

⚖️ Legal obligation

To comply with legal requirements, e.g. accounting law

✅ Consent

When you have given your explicit consent, e.g. for newsletters

💼 Legitimate interest

For marketing to existing customers and security

4. How we use your data

We use your personal data for the following purposes:

  • Provide and administer our services
  • Communicate with you regarding your account and our services
  • Send invoices and handle payments
  • Provide technical support and customer service
  • Send information about updates and security warnings
  • Market our services (with your consent or based on legitimate interest)
  • Prevent fraud and ensure IT security
  • Fulfill legal obligations

5. Sharing of personal data

We never sell your personal data. We may share your data with:

5.1 Service providers

  • Hosting providers for our systems
  • Email providers for communication
  • Payment providers for invoice management
  • IT security providers

5.2 Authorities

We may disclose personal data to authorities if we are obligated by law, court order or authority decision.

6. Security

We take appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss or misuse:

  • SSL/TLS encryption for all data transmission
  • Secure storage with encryption
  • Limited access only for authorized personnel
  • Regular security audits
  • Incident management procedures
  • WF SecurityCloud™ for advanced protection

7. Data retention

We store your personal data only as long as necessary:

Type of data Retention period
Customer data During contract period + 24 months
Accounting documents 7 years according to accounting law
Support tickets 24 months after closed case
Marketing consent Until consent is withdrawn

8. Your rights

Under GDPR, you have the following rights:

📋 Right to access

You have the right to receive confirmation of whether we process your personal data and to access this data.

✏️ Right to rectification

You have the right to have incorrect data corrected and incomplete data completed.

🗑️ Right to erasure

In certain cases, you have the right to have your personal data deleted ("the right to be forgotten").

⏸️ Right to restriction

You have the right to request restriction of the processing of your data.

📦 Right to data portability

You have the right to receive your data in a structured format.

🚫 Right to object

You have the right to object to processing for direct marketing.

To exercise your rights, contact us at: gdpr@webbfabriken.com

9. Children and minors

Our services are not directed at persons under 16 years of age. We do not knowingly collect personal data from children under 16 without parental consent.

10. International transfers

We strive to process your data within the EU/EEA. If transfer occurs outside the EU/EEA, we ensure adequate protection through:

  • EU Commission standard contractual clauses
  • Adequate level of protection according to EU Commission decisions
  • Other appropriate safeguards according to GDPR

11. Changes to the privacy policy

We may update this privacy policy. Significant changes are communicated via email to registered users. The date of the last update is shown at the top of this page.

12. Contact and complaints

📧 Contact us

For questions about this policy or how we process your personal data:
Email: gdpr@webbfabriken.com
Phone: 08-446 00 88
Mail: Webbfabriken®
Tryffelslingan 12
181 57 Lidingö

🏛️ Supervisory authority

You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY):
Website: www.imy.se
Email: imy@imy.se
Phone: 08-657 61 00