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Contact our support

Our experienced and skilled support is here to help you!

Do you need our support? Just fill out the form and we will contact you as soon as we can.

 

Remote support and computer/server support

If you are a customer of ours and have a support agreement, we can help you via remote support. With the help of the TeamViewer program installed on your computer, we can connect to your computer or server and help with troubleshooting, bug fixes, advice, and other support.

You can find TeamViewer in the taskbar on your computer or desktop shortcut. Start the program and give us your ID and password and we will help you. If you do not have the program installed on your computer, follow the instructions further down the page.

Contact us if you want to sign a support agreement with us which gives you the opportunity to contact us and get help according to the agreement.

To get our support

If we ask you to download and install TeamViewer, do so by clicking on the image to the right or the link below to download the program (TeamViewer).
https://get.teamviewer.com/webbfabriken-datorsupport

Follow the installation instructions and let us know when you are done.

Webbfabriken teamviewer support

Teamviewer Pilot – augmented reality

We have now introduced Teamviewer Pilot to our support. This means a revolutionary way for us to give you the best help possible at a distance.
With this solution, we use your mobile camera to communicate with you and via something called Augmented Reality.

You simply install an app and then share a secret ID with us so we can connect and you can show us the errors via the camera.

Web factory support for existing customer - Use of Teamviewer Pilot
Kontakt Support